Reduced average call handling time
A call center inside Zoomda CRM with queue, auto-routing across operators, call recording and reply scripts. The agent places the order right during the call from the same customer card, and call and order history live in one place. SIP and WebRTC telephony connect without a separate provider.
Inbound call queue with priorities and SLA
Automatic routing across operators and shifts
Call recording and quality scoring
Scripts, reply templates and handling scenarios
Full customer call history in a single card
Place orders right during the call
Operator metrics: AHT, Conversion, CSAT
SIP telephony and WebRTC integration
Reduced average call handling time
Transparent operator work and quality control
Quick reaction to peak loads
Unified database of calls, orders and customers
Get a free demo: see how your business runs on Zoomda and review the math before signing up.