Shorter call handling time
A call center built into Zoomda CRM, with call queues, auto-routing across operators, call recording and scripts. Operators place orders during the call from the same customer card, and all call and order history is stored in one place. SIP and WebRTC telephony connect without a separate provider.
Inbound call queue with priorities and SLA
Automatic routing across operators and shifts
Call recording and quality scoring
Scripts, reply templates and handling scenarios
Full customer call history in a single card
Place orders during the call
Operator metrics: AHT, conversion, CSAT
SIP telephony and WebRTC integration
Shorter call handling time
Transparent operator work and quality control
Faster response to peak loads
Unified database of calls, orders and customers
Get a free demo: we'll show you how your business will run on Zoomda and calculate the economics before you sign up.